frequently asked Questions

Ancient Greece is full of history and know-how in jewelery and the working of precious metals. Constance combines design and know-how in her creations. Passionate about the elegance and refinement of the women of Ancient Greece, she designs jewelry in the image of these heroines, models of strength, wisdom and femininity.

Constance Collection jewelry is made from brass. These are then plated in 18 carat gold with a thickness varying from 3 to 5 microns depending on the presence of a stone or not. Their finishes can be matte or polished.

Constance Collection jewelry plating is made of 100% recycled gold. 100% of the gold used comes from recovered gold to be remelted and then reused. Thus, Constance is part of a circular ecology scheme.

Constance Collection rings and bangles are all adjustable, just tighten or spread the two sides to adjust it to your finger or wrist.

Some models may be more difficult to tighten, do not hesitate to insist and force if necessary!

The bracelets and necklaces are fitted with a 3 to 4 cm reminder chain depending on the model.

Collection Constance jewelry is all available on the website www.collectionconstance.com , as well as from our partner retailers, which you will find by clicking here .

All our stones are natural and meticulously set by hand
on your jewelry. Nature doing things well, these fine stones are not
never identical, thus guaranteeing the unique character of your jewellery.

The quality of the plating, under warranty for 3 years, allows the jewelry to stand the test of time .

First of all, we recommend that you avoid contact with perfume, chemicals and cosmetics to ensure a long and beautiful life for your jewelry.

If you don't wear them, get into the habit of putting them in the Constance Collection box or in a small pouch. It will wear best if always well covered and not mixed with other loose jewelry

When you place your first order, the address you provide will be saved as "default" in your personal account. In the "My Account" section, go to "View my addresses" and you can:

- Edit the default saved address.

- add one or more new delivery addresses;

- redefine the address of your choice as default.

If you forget your password, don't panic! Click on "forgot password", an email will be sent to your associated mailbox to securely reset your password.

For any assistance or questions regarding your account or orders, please contact us by email at: contact@collectionconstance.com or using the online form below:

Contact

Visa, Amex, Mastercard are accepted on site.

Apple Pay and PayPal services are also available.

Once an order has been placed, it cannot be modified. We recommend contacting our after-sales service as soon as possible by email (contact@collectionconstance.com) or using the contact form at this link.

Our team will do everything possible to help you.

Each piece from the Constance Collection is placed in a beautiful box on velvet foam to prevent scratches. The box is then carefully packaged and shipped in a Colissimo box. Your order will be delivered upon signature.

Collection Constance delivers to France, Europe, and a few international countries. For details, see the section below.

Deliveries in Metropolitan France

Standard home delivery: €5.90
Standard delivery to a relay point: €4.90
Delivery time 2 to 3 working days.

Delivery to mainland France is free for purchases over €100.

Delivery to Overseas Departments and Territories (DOM-TOM)

French Guiana, Guadeloupe, Martinique, Reunion, Mayotte:

Standard home delivery: €14.90
Delivery time from 6 to 31 working days (Mayotte: 5 to 48 working days)

Saint-Martin (French Part), Wallis and Futuna, New Caledonia, French Polynesia:

Standard home delivery: €19.90
Delivery time 6 to 10 working days.

Delivery to European Union countries

Belgium, Luxembourg, Netherlands and Germany:

Standard home delivery: €9.90
Standard delivery to a relay point: €7.90
Delivery time 3 to 5 working days.

Rest of the EU:

Standard home delivery: €16.00
Delivery time 3 to 8 working days.

International Delivery:

Algeria, Morocco, Tunisia:

Standard home delivery: €14.90
Delivery time 3 to 5 working days.

United States, Canada, Hong Kong, Japan, United Arab Emirates, Argentina, Mauritius, Senegal, South Africa:

Standard home delivery: €29.90
Delivery time 4 to 8 working days.

All orders are sent via our Partner Colissimo.

An email with your tracking number will be automatically sent to you as soon as the package is shipped.

The package will be delivered to you against signature

If one of our pieces of jewelry does not suit you, you can return it (within 14 days). A piece of Constance Collection jewelry must be returned in its original packaging (case), and must not have been worn.

To make a return, we invite you to download the form by clicking on "form" below. You will be shown the entire procedure to follow to make your return:

Form

Our customer service will inform you of the successful receipt of your return by email.

For more information, see sections 8 and 9 of our general terms and conditions of sale.

Return period

You have 14 days from receipt of your order to request a return. A Constance Collection jewel must be returned in its original packaging (box), and must not have been worn.

The refund period is between 5 and 10 working days from receipt and verification of your jewelry in our workshops.

If your jewelry is damaged and/or broken, please contact us at the following address: contact@collectionconstance.com, specifying the breakage and sending us photos of the jewelry.
The workshop will review each request on a case-by-case basis. If the jewelry can be repaired, we will provide you with a price.

Are you a professional and would like to sell Collection Constance in your store? Contact our sales department at this address: contact@collectionconstance.com

Are you already a Collection Constance customer? We invite you to contact your new sales contact: ophelie@collectionconstance.com