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This site is published by the company Collection Constance with a capital of €1,000 whose head office is located at BP 93201, 75122 Paris Cedex 03 (France), registered with the Paris Trade and Companies Register under number RCS 899 061 212 The conditions set out below define the rights and obligations of the company SIGNE PARTICULIER as well as of the buyer, hereinafter referred to as “Client”. Only non-trading natural persons are considered buyers. The customer declares to have the legal capacity to
to conclude this contract, that is to say to be of legal majority, and not to be placed under a legal or conventional protection regime, according to article of law 1146 of the Civil Code. The site reserves the right to change these conditions at any time, without notice. However, any changes will be mentioned in these general conditions of sale.


The formation of the contract between Collection Constance and the customer occurs at the time of the order confirmation. This
order confirmation summarizes the details of the order and serves as a contract between the Customer, Collection Constance and the website
All the products referenced on the website are available for delivery for all countries of the European Union.


The website allows you to order a selection of Collection Constance brand products from Collection Constance immediately online via the internet for delivery in all countries of the European Union. The ordering process is as follows: the Customer can at any time add a product to the basket by clicking on "add to basket" via the product sheet. The product is then added to the basket and the Customer can continue his visit to the site to add other products.

The Customer has visibility on the contents of the basket with the prices and product characteristics by clicking on "see my basket". He can then finalize his order by clicking on “validate my basket”. For an order to be fully validated, the Customer must either identify himself clearly by creating a customer account, or place an order as a guest. In all cases, he must provide his surname, first name, e-mail address and telephone number, which are exclusively personal to him. These elements will allow us to ensure the proper execution of the sales contract. To finalize his order, the Customer must have validated the general conditions of sale, as well as the confidentiality policy by ticking the box provided for this purpose; he must give his billing and delivery details; he must choose the method of delivery of his order; he must select his means of payment; he must
then confirm the order. The order is validated once all the fields have been completed by the customer.

To avoid any error, Collection Constance recommends that its Customers carefully check the content of their order (product, price, option) before confirming it. It will be possible for the Customer to renew this verification when receiving the email validating the order.
If the customer is registered on the site, he will have access to his order via his personal space in the "my orders" tab. Collection Constance reserves the right to refuse, cancel and terminate orders at any time for legitimate reasons. For example, in the event of an ongoing dispute concerning the payment of a previous order or if Collection Constance suspects
a violation of the general conditions of sale or for any attempt at fraud.


All orders placed via the website are shipped subject to product availability. Collection Constance makes every effort to ensure that the products offered on the website are available when ordering. For technical reasons, the products chosen by the Customer may no longer be available from Signe Particulier when the order is confirmed.

In this case the Customer will be contacted by Customer Service to find an appropriate solution. The essential characteristics of the articles are presented on our site in each of the article sheets in the "description" section. The images used are not contractual, some differences may be present between the photographs and the real object. Indeed a photograph is an optical and technical process which can present variations and appearance defects between reality and the rendering of the photograph. To find out the correspondence of the sizes, we advise Customers to go to the size guide found in each product sheet, or to click on "Size Guide"


The Constance Collection gift card cannot be taken back, exchanged or refunded for any reason whatsoever (including theft, loss, deterioration).

If the products purchased using the Collection Constance gift card are not suitable, the customer must contact Collection Constance customer service by e-mail or telephone to request a return. The customer has a period of 14 days to request a return. Any product may be returned intact, unworn and with its packaging.
of origin. Once received by Signe Particulier customer service, the gift card will be credited with the value
of the returned product. In the event that the product does not comply with these return conditions, it will be returned to the customer at his expense.

The Constance Collection gift card can only be used once on the site. If the amount of a purchase is greater than the available balance of the gift card, the difference can be paid by any means of payment accepted by the Collection Constance site.

Collection Constance reserves the right to modify the conditions of use of the gift card at any time and without notice, and will inform customers thereof via its website.

When purchasing a gift card, the customer receives a code valid for one year on the site.

In order to be able to use the gift card during a purchase, you must enter the code in the dedicated space in the basket. Once the code has been applied, the amount of the gift card will be automatically deducted from the amount of the order.

If this does not work or if the manipulation does not carry out the delivery, we recommend that our customers contact Collection Constance customer service. A solution will then be provided as soon as possible.


The prices indicated on the site are expressed by default in euros all French taxes included (TTC), on the basis of the French value added tax (VAT) at 20%, excluding transport costs. Signe Particulier reserves the right to change prices without notice. The products remain the property of Collection Constance until full payment of the price. The total amount owed by the Customer is the amount indicated during the order confirmation. The total amount of the basket in step 1 is given as an indication, without taking into account the shipping costs which will be added once the shipping method has been selected. The total price will be notified on the order when choosing the shipping method.
The "Payment" step allows you to choose the method of payment desired by the Customer, the amount indicated at this step is the total amount of the order including the shipping costs. Upon receipt of an order confirmation, an order invoice will be available in the “my account” area upon confirmation of the order by the Customer. This will include a summary of the products as well as the total price paid and debited.


Any item purchased on the site can be paid for by credit card. The debit is then made at the time of validation of the order, after confirmation from the bank issuing the card. In accordance with the recommendation of the CNIL, they are secured by highly secure pages for entering payment data: card number, expiry date and visual cryptogram (PCI DSS standard). This platform encrypts then transmits this payment data to the bank, in complete confidentiality and makes it inaccessible to a third party. If the bank refuses, the order will be automatically cancelled. At no time does the Customer's bank details pass through the Collection Constance computer system.


Collection Constance delivers the product(s) ordered to the delivery address indicated by the Customer at the “Delivery address” stage of his order. It is imperative for the Customer to verify its accuracy. Any reshipment due to inaccurate address will be the responsibility of the Customer. Delivery costs are calculated according to the delivery method chosen by the Customer when ordering. All orders are processed by Signe Particulier within 2 to 3 working days. The Customer receives an email when his order is dispatched with a link allowing him to follow his order from dispatch to delivery,
through the carrier's website. The delivery times quoted are indicative. In mainland France, the delivery time cannot exceed 15 days from receipt of the order confirmation email. The delivery time is approximately 2 to 3 working days. However, Collection Constance cannot be held responsible for delays due to the carrier.


In accordance with the provisions of article L.121-21, L.121-21-1, L.121-21-2 of the Consumer Code, the customer who is not satisfied with his order has a withdrawal period of 14 days after receipt of the goods to request a
refund. The Customer has no particular reason to provide for using his right of withdrawal. In order to exercise his right of withdrawal, the customer can choose to use:

The withdrawal form (reproduced in the Appendix hereto) by returning it by e-mail (
or at the following address: Collection Constance, BP 93201, 75122 Paris Cedex 03. This form must be attached to the package that the Customer will return with the products.

An unambiguous declaration (for example, letter sent by post, fax or e-mail: ).
The paper declaration must be sent to: Signe Particulier, BP 93201, 75122 Paris Cedex 03.

If the Customer uses electronic means, Collection Constance will send him an acknowledgment of receipt of the withdrawal without delay on a durable medium (for example by email).

The return of the Products will be made by post, to the following address: Collection Constance, BP 93201, 75122 Paris Cedex 03. The return costs remain the responsibility of the Customer. If the Customer decides to return several items from the same order, it is imperative that all the products are returned together. Products must be returned in their original packaging, in their original condition, new and unworn. If the returned product is damaged, it will be returned to the Customer at his expense. The return of the products will be at the expense of the
Customer. The Customer will be refunded the amount of the order concerning the returned product(s ), at the latest 14 days after the exercise of the right of withdrawal. However, the initial delivery costs will not be refunded.


To return a product, you must first go to the “my account – my returns” area and make your request. Following this request, Collection Constance will send an email to the Customer to inform him of the return procedures. If the return is due to an error on the part of Collection Constance (reference, size, hidden defect, etc.), Collection Constance undertakes to reimburse the total amount of the product. Subject to the Special Sign agreement, the Customer will be reimbursed for the amount of the returned products. Any returned product must be in its undamaged condition, unworn and in its original packaging. If the product concerned does not comply with these conditions, the product will be returned to the customer at his expense.


Signe Particulier offers you a
3-year commercial guarantee, it applies to all jewelry. The jewel
is guaranteed against all manufacturing defects for a period of 3 years from
from the date of purchase. This warranty is valid in the context of use
normal of the product. Are excluded from the warranty: defects resulting from
accidents, improper or abusive handling or use (such as
as shocks, blow marks, crushing, exposure to corrosive agents)
as well as the consequences of skin acidity, wear and
normal aging of the jewel. On the other hand, all defective parts in
due to a manufacturing defect duly noted by our Customer Service will be
repaired or replaced. In order for the Customer to benefit from his warranty, he is
necessary that it has the purchase invoice of the jewel. Since
the Customer encounters a problem during this warranty period, the Customer
must contact customer service at the following address:
to find out how to return and find an appropriate solution. During
the return of the product by the Customer, it is necessary to protect and place
carefully the product(s) in their original packaging to be sent to Signe
Individual, 7 Rue des Fontaines du Temple, 75003 Paris, accompanied by the
invoice . Beyond the
guarantee, the Customer can have his jewel repaired by our workshop with an estimate
prior. If the Customer accepts this, we will repair his jewel and this one
will be returned to him as soon as possible. The repair will be carried out
once the Customer's payment has been validated.


Signe Particulier cannot
be responsible for events preventing the proper performance of the contract and which
would be attributable to the customer, to a third party to the contract or to a case of force
major. In addition, the information contained on the site may contain
technical inaccuracies or translation or typographical errors and
cannot be responsible for it. The company Signe Particulier is not
responsible for the use of other sites that customers may access
via links on .
If a condition proves to be illegal or is considered void, it
would not invalidate the other conditions.


sales concluded with Signe Particulier via the website
are subject to French law. In the event of a dispute, an amicable solution will be
sought before any legal action. Otherwise, all disputes to which
this contract could give rise, concerning its validity, its interpretation,
its execution, its termination, their consequences and their consequences will be
submitted to the competent court in accordance with the rules of jurisdiction of the law


Pursuant to article L.612-1 of the Code of
consumption: “ Every consumer has the right to use
free of charge to a consumer mediator with a view to amicable resolution
of the dispute between him and a professional. To this end, the professional guarantees
the consumer the effective recourse to a mediation mechanism of the

The professional can set up his own mechanism for mediation of the
consumption or offer the consumer recourse to any other mediator of
consumption meeting the requirements of this title.

When there is a consumer mediator whose jurisdiction extends to
all the companies in a field of economic activity to which it belongs,
the professional always allows the consumer to use it.

The modalities according to which the mediation process is implemented are
specified by decree in Council of State
”. In accordance with the provisions of
Consumer Code concerning the amicable settlement of disputes, Sign
Private individual adheres to the Service of the Mediator of the e-commerce of the AME Conso whose
the contact details are as follows: 11 place Dauphine – 75001 Paris - - En
case of dispute, the Customer must first contact the Customer Service of
Signe Particulier email to: After
consumer's prior written approach vis-à-vis Signe Particulier (Sign
Individual), the Service of the Mediator can be seized for any litigation of
consumption which has not been settled. This Commission has
exclusive competence to deal, within the framework of a mediation process,
the differences between Sign Particulier and the Client. To know the
procedures for referral to the Mediator, click here .


The company Signe Particulier is
owner of the site .
In addition, the graphics, the texts, more generally everything that makes up the are the property of the company Signe Particulier.
All other graphics appearing on the jewelry and the website
belong to the company Signe Particulier and may not be reproduced. THE
photos and diagrams representing the products may not be reproduced.
All names, logos, brands and titles used on this site are trademarks
registered or registered names by their owners. It is also recalled that
all the drawings, models and plans belong to Signe Particulier which
benefits from an artistic property right on all of its products. THE
Customer declares to recognize that any counterfeit, of the mark, of the drawings or
model or other graphics, may be sanctioned by convictions
criminal and/or civil at the discretion of Signe Particulier.


All the information requested on the
site when placing an order, or registering for the
newsletter are as follows: names, address, email, telephone number and
Client number. In addition, certain information will be collected during the
browsing the website via cookies (cookies
connection). This personal information is only used within the framework
of the exercise of the site www., in order to guarantee a better
follow-up of orders and improvement of services. The Sign company
Individual undertakes not to provide this personal information to any
third-party organization without the Client's prior consent. The Customer may at any time
assert their rights of access, rectification and refusal to process
personal data, in accordance with articles 38, 39 and 40 of the law relating to
to computers, files and freedoms. For this we need
contact at the following address:
The use of the telephone number exists only within the framework of the
proper performance of the sales contract between Signe Particulier and the customer.
However, the customer has the option of registering with Bloctel in order to oppose
his number against cold calling. It is also possible to
unsubscribe at any time from the newsletter or our mailings.


order placed on the site and delivered outside mainland France
may be subject to any taxes and customs duties which are
imposed when the package reaches its destination. These customs duties and these
any taxes related to the delivery of an item are the responsibility of the Customer
and are his responsibility. Particular sign is not required to verify
and to inform its Customers of applicable customs duties and taxes. For the
know, it is up to the member to inquire with the authorities
competent in his country. The language of these general conditions of sale
is the French. This agreement is subject to French law. And in case of
dispute with a Customer, the French courts will have sole jurisdiction.


Article L211-4 of the Consumer Code: The
seller is required to deliver goods in conformity with the contract and is liable for
defects of conformity existing at the time of delivery. He also responds
defects of conformity resulting from the packaging, the instructions of
assembly or installation when it has been charged to it by
the contract or has been carried out under its responsibility.

Article L211-5 of the Consumer Code:

be in conformity with the contract, the good must:

Be specific to the use usually expected of a similar item and, where

Correspond to the description given by the seller and possess the qualities
that he has presented to the buyer in the form of a sample or model

Present the qualities that a buyer can legitimately expect given the
public statements made by the seller, by the producer or by his
representative, in particular in advertising or labeling

Or present the characteristics defined by mutual agreement by the parties
or be suitable for any special use sought by the buyer, brought to the
knowledge of the seller and that the latter has accepted.

Article L211-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed by two years from
from the delivery of the property.

Article L211-16 of the Consumer Code:
When the buyer asks the seller, during the course of the guarantee
commercial agreement granted to it upon the acquisition or
repair of movable property, restoration covered by the guarantee,
any period of immobilization of at least seven days is added to the
remaining warranty period. This period runs from
the buyer's request for intervention or the provision
for repair of the property in question, if this provision is
subsequent to the request for intervention.

Article 1641 of the Civil Code: The seller is required
of the guarantee on account of the hidden defects of the thing sold which
make it unfit for the use for which it is intended, or which diminish
so much this use, that the buyer would not have acquired it, or
would have given a lesser price, if he had known them.

Article 1648 paragraph 1 of the Civil Code: The action
resulting from redhibitory defects must be brought by the purchaser in
a period of two years from the discovery of the defect.


Please complete and return this form only if you
wish to withdraw from the contract.

the attention of Signe Particulier, BP 93201, 75122 Paris Cedex 03 (email:

advise you to also specify your order number.

hereby notifies you and in accordance with Article L. 221-18 of the Code of
consumption, my withdrawal from the contract relating to the sale of the property
below :

Ordered on: […] / Order received on: […]

Order number :

Client name :

Customer address:

Street :

Postal code :

City :

Country :

Signature (only in case of notification of this form on paper)

Date :

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